Loyalty program

Terms and conditions of participation in the loyalty program

1. To receive a discount on a future booking, log into the guest's personal account in the same way as registration.

2. Discounts on accommodation are provided only upon direct booking on the hotel website: https://venerakazan.ru/booking/.

3. When booking on the website, a discount in the reservation is awarded to the customer.

4. Accruals for bookings appear in the guest’s personal account and in the list of cards 5 days after check-out.

5. By deciding to participate in the loyalty program and registering a profile on the hotel website, the program participant gives his consent to the program organizer to collect, systematize, accumulate, store, clarify, change, use and other actions related to the fulfillment of the terms of the program for the period of its validity.

6. If a participant violates the rules of staying at the hotel, as well as the rules of participation in the program, the card may be canceled with the guest notified by the reception or reservation department employee, with an explanation of the reasons for the cancellation orally or via a letter to the participant’s email address.